Frequently Asked Questions

Purchase a tent lodge

    • Where can I go to see your tent lodges?

    We have a 2,000m2 showroom, the largest in Europe, at our Head Office in the Netherlands. You will also find some of our tent lodges on display at several of our dealers and agents, such as in the USA and France. It may also be possible to view our tents at one of our customers’ sites in your area. Please contact your nearest agent or dealer.

    • What is the price of your tent lodges?

    The price of a tent lodge depends on the model you choose, the materials, size and furnishings. Please contact us and we will prepare a customized quotation for you.

    • What do I get when I buy a tent lodge?

    When you purchase a tent lodge with us, you can either choose to order the tent lodge only or a fully equipped tent lodge with shower, kitchen and furniture. Basically, a tent always consists of a wooden frame and floor, a canvas inner tent and a PVC roof. Tents without walls and furnishings can be used very well as space for a restaurant, for organizing activities or for furnishing a bathroom or laundry room.

    Construction and transport costs along with any customs charges are always stated separately in the quotation. Any costs relating to the preparation of the land, the installation of a sewage system, water connection and electricity are not included.

    • Do I also receive a design when requesting a quote?

    You will find a 3D drawing of each model along with the floor plan with the standard interior of each specific tent on our website. With every quote, you will receive a custom 2D floor plan so that you get a good idea of the tent’s layout and the possible furnishings before making a decision.

    • What happens after I place an order?

    Our account manager can help you choose the best tent lodge for your needs and provide you with the final order confirmation along with a 2D floor plan. After the agreement is signed, we will immediately start producing your tent, which should be ready for installation after 4 to 6 weeks.

    • Can I rent or lease your luxury canvas lodges?

    It is not possible to rent or lease tent lodges with us. However, we are in contact with several parties that offer leases. Our account manager will be happy to put you in touch with these services.

    • Do you have tent lodges in stock?

    We have our standard models of tent lodges, such as the Woody and Luxury Lodges, and our standard interior furnishings in stock. We can deliver these within four to six weeks if there are no modifications to the design and / or the interior.

    • What is the lifespan of your tent lodges?

    Our tent lodges can last a lifetime if they are properly maintained. They are made of high-quality materials and they are manufactured under the best conditions. Every material has been carefully selected and tested by us.

    Specific parts might have to be replaced over time, such as zippers, straps and ratchets, but this is relatively easy to do yourself. Please contact us if you require a replacement part; we would be happy to help you.

    We provide a standard 24-month warranty on all our tent lodges. This period starts after delivery and if applicable after building the luxury canvas lodges. You can read more about this in our terms and conditions.

    • Do you give a guarantee on the tent lodges?

    We provide a standard 24-month warranty on all our tent lodges. You can read more about this in our terms and conditions.

Design and options

    • What colours are available?

    The PVC roofs of our standard tent lodges are available in beige, green and brown. The inner tent canvas is available in white, green, beige and khaki. Visit one of our showrooms or meet us at a fair so that you can see and feel the materials yourself. You can also contact us to ask for a sample.

    There are currently two styles to choose from for our Gotland Family House: colonial and contemporary.

    • Who designs your tent lodges?

    We work closely with Ray Tensile Design, who are specialists in the design and production of innovative tent structures, such as luxury glamping and restaurant tents, to design our tent lodges. We review our range every year, including the addition of several new tent models that are both innovative and in line with current trends and to meet our customers’ needs.

    • Do you also supply custom tent lodges?

    As with all our models, you have several options to choose from, such as the colour of the tent fabric and the roof, choice of interior, and even the size of the veranda, so you can put together your own unique tent lodge based on several building blocks.

    There is also the possibility to design a “custom made” tent lodge. Please contact us to discuss the possibilities.

    • Is it possible to order a tent lodge with a fixed door?

    A fixed wooden entrance door may be selected for your tent lodge. Please contact us to discuss the possibilities.

    Safari Tents Supplier Knoxville


    • What fabric do you use for the tents?

    The roofs of our tents are made of flame retardant PVC 650gr/m2 (M2 classification NFP 92-503) which complies with the European, British and American fire regulations (M2, B1 and DIN 4102 standard). This material has a long lifespan and in addition to a beautiful appearance, it also has the best properties to protect the tent lodge against various (extreme) weather influences. You can choose from several different colours.

    For the inner tent, there are two types of canvas to choose from: Royal Ten Cate Campshield 420 gr/m2; or Polycotton KA-46. Both types of canvas are high quality and durable materials that are breathable, water- and dirt-repellent and treated so that they are protected against moisture and mildew. Campshield is also flame retardant (M2 classification NFP 92-503). We will advise you which material type is best suited for your site; this also depends on any specific standards that may apply in your country.

    The windows are made of two layers consisting of mesh fabric and transparent PVC.

    • What wood is used for the construction of the tent lodges?

    For orders in Europe and the United States, we use central and northern European pinewood for the foundation and the framing of our tent lodges. For the frame, you can choose from round wooden poles measuring 80 or 100 mm.

    In Asia, it depends on the specific country where you are building, as to whether we use Douglas-fir or hardwood. Please contact us (link) to discuss our recommendations for your country or region.

    Should it be necessary for a specific country or region, we will have the wood treated with anti-termite treatment. For example, in Australia, we use indigenous wood species that have already been treated against termites.

    • Can you treat the wood with anti-termite spray?

    In consultation with you, we can have the wood treated with anti-termite spray in advance. We have extensive experience in areas such as Australia and Asia and can advise you about this service. Please feel free to contact us if you have any questions.

    • What are the end connectors of the frame made of?

    The end connectors with which we protect the round poles of the frame are made of galvanized steel. In addition to reinforcing the sturdy and robust appearance of our tents, this also protects the wooden poles from the weather and extends the lifespan of our tent lodges.

    • How Fireproof are the materials with which the tents are made?

    Our tents are made of materials that are largely flame retardant and are certified according to the M2 classification NFP 92-503 standard. In many countries, it is a legal requirement to provide a fire extinguisher as equipment for the tent lodge.

    • Are your tents insulated?

    You can order insulation cloth to hang in the tent lodge. We equip all our tent lodges with the preparations to hang insulating cloth at a later time, that way it can easily be taken out again during warmer periods.

    It is also possible to insulate the floors of the tent lodges on request. Please contact us to discuss the possibilities.


    • Do you always supply the interior of the tent lodges?

    We prefer to deliver our tent lodges with the interior installed, which have been specially designed by LuxeTenten and manufactured at our furniture factory, therefore, guaranteeing the same look and life span as our tent lodges. However, you can choose to do the furnishing yourself.

    If you are using our tent lodge for a restaurant or reception tent, we will supply the canvas lodge with adapted walls and furniture.

    • What interior styles do you offer?

    You can currently choose between two interior styles, which are described as “scaffold wood furniture” or “dark wood furniture”. We will be introducing a third style to our range later this year, which will be announced on our website and social media when it becomes available.

    There are currently two styles to choose from for our Gotland Family House: colonial and contemporary.

    • Can I order furniture separately?

    It is possible to order your furniture from our interior styles separately and / or after ordering your tent lodge.

    • Can I assemble the furniture myself?

    It is possible to assemble the furniture from our interior designs yourself with the right tools and some technical insight. We can provide clear construction instructions with each piece of furniture.

Laws and regulations

    • Do you need a permit to build a tent lodge?

    Whether you need a permit to build one or more tent lodges at your location depends on the country in which you are based. However, please always check with your local authorities first, as there may be municipal, provincial or department laws that also apply.

    We have a large worldwide sales network of dealers and agents to advise on how to navigate these matters. Please contact us and we will be happy to help you.

    • Does a tent lodge fall under temporary accommodation?

    In the Netherlands our tent lodges are not covered by the building regulations. Although the tents have a permanent setup, they are designed as temporary accommodation and therefore the regulations of the Dutch Building Decree do not apply. This is the case in many countries but not all, and therefore we advise you to always enquire with the local authorities about the laws and regulations that will apply in your individual case.

    We have a large worldwide sales network of dealers and agents to advise on how to navigate these matters. Please contact us and we will be happy to help you.

    • Can the tent lodges be insured?

    It is possible to insure the tents if certain conditions are met. It is best to ask your own insurance company about what options are available to you.

Delivery and transport

    • Where will the tent lodges be transported from and what are the transport costs?

    Our tent lodges are produced in Europe and are delivered from our factory in Emmeloord, the Netherlands. We also have a distribution centre in North America and are in the process of setting up another in Asia. Transport costs depend on several factors. In addition to the size and where the shipment is being sent to, there may be additional costs for import duties, taxes and other transport-related costs. We check all these details first, to provide you with a customized transport cost with your quotation.

    • What is the delivery time after confirming the order?

    Once the order has been signed and returned to us and the deposit made, you can expect a delivery time of four to six weeks within Europe for our standard Woody and Luxury Lodges models, as well as for the supply of standard interior fittings.

    However, for the Gotland Family House and the Glamping Lodge, please allow for a longer manufacturing time of 12 weeks before they are despatched. The erection of these models will be planned in consultation with the customer.

    On average, international orders take approximately 30 – 45 days longer to allow for sea freight.

    Please be aware that the delivery times depend upon several variables, including delays associated with larger orders and deliveries to various countries. Please contact us to obtain a clear indication for your order.

Building a tent lodge

    • Will you visit the building site in advance?

    Whenever it is possible or necessary due to special circumstances (such as certain soil types or gradients), we will carry out a site visit. Together we will look at where the tent or tents can best be placed on the site, what special considerations need to be taken into account and to take measurements.

    • Can you build a tent lodge on any type of ground or on sites with a large gradient?

    We have been building our tent lodges all over the world for more than ten years and we have experience with erecting them on many different types of soil and also on steep inclines, so a lot is possible. If you want to know if your location is suitable, please contact us for specialized advice.

    • Is there always a foundation needed to install a tent?

    We make a solid foundation for every tent by anchoring wooden poles into the ground. The exact foundation depends on the type of soil we build on and how flat the land is. The foundation is customized for each site. We install the wooden floor on top of the foundation.

    On request, we can place the floor directly on the ground.

    • Who takes care of the construction of the tent lodge?

    We have several experienced construction teams worldwide, working in teams of 3 or 4 people. In exceptional cases, it is possible to build the tent lodges yourself with the help of clear construction drawings that we provide. Building experience, technical insight and good tools are essential. Another option may be for LuxeTenten to send a supervisor to your site to guide your construction team.

    • Is it also possible to build the foundation and the subsoil yourself?

    In exceptional cases, it is possible to build the foundation and subsoil yourself, with clear instructions that we provide. Our construction team can then immediately continue to build the tent lodges on arrival.

    • How long does it take to build a tent lodge?

    Depending on the type of tent lodge and any extra options chosen, a team of 4 people need about two days to build and equip a tent lodge. When installing multiple tents, our teams work in phases. The foundation is laid first, then the team will lay the wooden floors and finally, the tents are set up and furnished.

    For custom made projects, we create a tailor-made plan and then schedule the construction period in consultation with you.

    • Can your tent lodges be demolished easily?

    It is possible to dismantle the tent lodges if they are not going to be used for a period, however, we do not recommend doing so. Our tent lodges can withstand extreme weather influences and leaving them in place can help maximize the life of the tent. In places where the tent is exposed to winter conditions, we advise protecting the tent with a winter cover. If you want to know more about these issues, please contact us.

    The exception to this is our Bell tent. This tent should be dismantled and stored in a dry environment before the winter or a humid season during which the tent is not used.

    • Do you also install electricity and plumbing?

    We ask our customers to take care of the installation of electricity, water and sewerage with local parties. If there are already some services to the site, our installation team can, if desired, make the connections from the tent lodges to these facilities. However, we still advise you to contact your local utility suppliers in case there is an emergency and a local installer is required on site.

Environmental and weather influences

    • What snow loads can the tent lodges withstand?

    Our tent lodges have been proven to withstand a thick layer of snow. If there is a high chance of snow in your region, we will provide the tent frame with an extra supporting beam so that it can withstand an even greater load of snow. Snow can be removed quite easily along the sides of the smooth roofs of our tent lodges, which we recommend is done daily during extreme snowfall.

    • Does salty air affect the canvas when tent lodges are placed near the sea?

    When our tents are placed in locations near the sea, we advise to regularly clean the canvas of the tents and also parts such as zippers, ratchets, windows and wood that are exposed to the air. You can do this by using tap water and/or brushing the parts with a soft brush. This extends the life of the tents.

    • Can the tent lodges withstand heavy rainfall?

    All our tent lodges can withstand heavy rain because they have a double roof, which are both waterproof. In addition to this, our canvas is water-repellent and even our windows have a unique PVC flap on the outside. This is extra protection to prevent water from entering through the mesh or the seams of the windows.

    • Can the tent lodges withstand UV rays?

    The materials we use for our tent lodges are protected against a large amount of UV radiation. PVC is standard equipped with UV blockers to protect the properties of the material and it is therefore very resistant to UV radiation. Our canvas, both Campshield and PolyCotton KA-46, has a colour fastness of ≥ 4 according to ISO 105 B04 and is also very resistant to UV radiation.

    • How can the tent lodges be heated in winter?

    Our tent lodges are very suitable for winter glamping. If you also want to rent out your tent lodges in the colder periods, we recommend heating the tents with either a pellet stove, electric heater or possibly a central heating system. If you are interested in using a pellet stove, we can provide you with further information. It is important that good ventilation is created through the roof of the tent lodge. Although the materials of the tent lodges are fire retardant, we do not recommend the use of open fires because of the high risk of accidents.

    • How do you keep the tent lodges cool in the summer?

    In countries where it is often hot for a longer period, an air conditioning unit is usually recommended for installation in our tent lodges. We advise you to contact a local air conditioning specialist to discuss the possible options.

    We use high-quality canvas materials that have breathing properties. As a result, it does not get damp inside the tent lodges and it is cooler than inside a mobile home, for example.

    • How can you protect the tent lodges in winter?

    If you do not use the tent lodges in winter, you can protect them with a special winter cloth. This will extend the life of your tent but it is certainly not necessary to use.

    For our Bell tent, you have to break it down before the winter or rainy season in which the tent is not used and store it in a dry room.

    • Do you also install electricity and plumbing?

    We ask our customers to take care of the installation of electricity, water and sewerage with local parties. If there are already some services to the site, our installation team can, if desired, make the connections from the tent lodges to these facilities. However, we still advise you to contact your local utility suppliers in case there is an emergency and a local installer is required on site.

Maintenance and repair

    • How do you clean the tent lodges?

    In principle, the canvas of the tent lodges does not require regular maintenance. If there is a stain on the canvas, clean it with a soft brush or cloth and some tap water. Do not use soap, as this can affect the treatment of the canvas. If there is mud or other dirt on the canvas, wait for it to dry before removing it with a soft brush.

    You can wash the windows with soapy water but make sure that the soap does not get on the canvas.

    Please contact us to receive our extensive “Safety, Care & Maintenance Manual”.

    • How do you extend the life of your tent lodge?

    A tent lodge from LuxeTenten does not require much maintenance but to increase the lifespan of your investment, there are a number of tips in our blog that you can apply.

    For detailed instructions, please contact us and we will send you our “Safety, Care & Maintenance Manual”.

    • How do you deal with repairs?

    It is possible that, for example, a zipper or a strap will break. You can often carry out these repairs yourself by following the clear instructions provided.

    Please call us on the rare occasion that something breaks or a hole occurs in the PVC roof or canvas and we will advise how it may be repaired.